Help

How do I become a member?

As an invite-only panel, we’ve made signing up for Guest Opinion Rewards simple. Follow the link in your email invitation and complete the  registration page to sign up. You must be a member of the Hilton Honors program to join the panel. If you are not a Hilton Honors member, visit hiltonhonors3.hilton.com to sign up.

Why do I need to give you my Hilton Honors number when I join?

As a member of the Guest Opinion Rewards panel, you will be rewarded with Hilton Honors Bonus Points for your survey participation. We need your Hilton Honors number at registration to verify your account, and to ensure that you receive your Hilton Honors Bonus Points for each survey you take.

Can I have more than one Guest Opinion Rewards account?

Membership is restricted to one account per Hilton Honors member.

How do I access my Guest Opinion Rewards account?

For quick access, log in by entering your email address and password. In your account, you can complete profile information to ensure relevant surveys are sent to you, update your account details, add your Hilton Honors number, view your survey history, and the Hilton Honors Bonus Points you have accumulated so far.

What should I do if I want to change my email address?

Since your email address is your username, you can’t change this from your account. If you do want to change it, contact us and we will be happy to help.

What should I do if I want to change my password?

To change your password, log in to your account, and click on User Details under Account.

What should I do if I need to update my personal data?

To make personal data changes, log in to your account and click on User Details under Account. Your email address is your username, so this is the only detail you cannot change. If you want to change your email, contact us .

Can other members of my household become Guest Opinion Rewards members?

The Guest Opinion Rewards panel is by invitation only; your invitation link is unique for your registration and cannot be shared. Tell your family and friends to watch for email invitations from Hilton Honors. They must be Hilton Honors members to receive the email, and can sign up at hiltonhonors3.hilton.com . All registrations are subject to our thorough data quality checks.

Do I need to notify you if I leave the country?

Guest Opinion Rewards is a panel for UK residents only. If you move out of the UK, please cancel your membership by logging into your account and clicking on Unsubscribe within the My Account section. You don't need to notify us if you are temporarily travelling out of country.

How can my family and friends join Guest Opinion Rewards?

If your friends and family are Hilton Honors members, tell them to be on the look out for email invitations to the Guest Opinion Rewards panel! If they are not Hilton Honors members, they can visit hiltonhonors3.hilton.com to join.

How do I cancel my Guest Opinion Rewards membership?

If you wish to unsubscribe, you can cancel your membership by logging into your account and clicking on Unsubscribe within the My Account section. It may take a few days to deactivate your account entirely, during which time you may be invited to participate in a survey - in this case, you may ignore the survey invitation. Please note, you will only be unsubscribing from the Guest Opinion Rewards panel. You will remain a member of the Hilton Honors program.

Why are surveys conducted?

Surveys are carried out because businesses, governments, public bodies, and similar organisations are interested in the views and attitudes of the people who use their products and services. The more they know about what customers and citizens think about the aforementioned, the easier it is for them to improve and adapt what they supply.

How often will I be asked to take surveys?

We send out survey invitations on a regular basis, but can’t say exactly when or how often a member will receive them. This is because each survey is customised and based on the research goals for each client.

What happens after I join?

We will send you an email welcoming you to Guest Opinion Rewards and asking you to confirm your account. Following this, we recommend that you log in to your account to complete profile information, and soon after you will begin receiving email invitations to take surveys. The emails will contain all the information you need to participate, including how many Hilton Honors Bonus Points you’ll receive if you complete the survey.

What is expected of me when participating in surveys?

When participating in surveys, we ask that you please give careful consideration to every question you answer. Quality mechanisms are in place to validate your responses, and failure to answer honestly may result in your answers not being accepted and you may be screened out of the survey. If we identify dishonest behaviour, we cannot pay you the reward for the survey, and if this behaviour continues, we may deactivate your account. (Read our Terms & Conditions for further information).

Will I be penalized if I do not complete a survey I am invited to participate in?

No - you can respond to as many or as few of the survey invitations you receive. However, the more surveys you take, the more Hilton Honors Bonus Points you earn!

How will I know that I have surveys to complete?

We will send you an email invitation when a new survey is available. From that invitation, you will be able to access and complete the survey. You can also see your available surveys from your member dashboard when you log in to your account.

Why haven't I received any surveys?

Your chance to be invited to a survey depends on several factors, such as the number and types of surveys we are conducting at any one time and also your background information.
We will always email you if there is a new survey to take. Please ensure that we are on your whitelist, or that your email provider isn’t blocking emails from Guest Opinion Rewards.

How long will it take to complete a survey?

Surveys vary in length, but typically take 5–20 minutes to complete. Each survey invitation will provide an estimated completion time, the survey deadline to respond, and the corresponding Hilton Honors Bonus Points that will be awarded for completion.

Why can't I open surveys?

Not all internet providers allow users to click on links within their email. If you are unable to gain access to our survey, try the following:

Copy and paste the link from your email into the browser’s URL and press enter. This will take you directly to the correct page.

Ensure that you copy the entire web address into the browser as sometimes the link can spread over two lines.

Make sure when you copy the link it does not contain any line breaks, as this will also stop the link from working.

I realised I picked the wrong answer. Can I go back and change my reply?

Once you submit an answer on a survey, you are not allowed to change your answer. We do this to protect the survey data.
 We realise there are times when a panellist makes an honest mistake and clicks on the wrong button, but unfortunately, we cannot go back and change our data.

Why is the survey now closed?

The majority of our surveys are open for a few days as we seek panellists who are a good fit. However, some surveys are more popular than others and close quickly.
We always try to limit the number of panellists we invite so that the panellists we do invite have a fair chance of answering the survey. We cannot always predict how popular a survey may be, and sometimes surveys unexpectedly close quickly. We apologise in advance if this rare occurrence happens to you.

Can you resend me the survey invite?

We can only distribute the links to the surveys once.

I received an error message, what should I do?

If this happens, there may be a technical problem. You can try and access the survey again later from the survey invitation email. If there is a general error with the survey, it may be resent to you at a later date. If it happened at a late stage in the survey, contact us , providing as much information about the survey as possible: the survey number, link from the invitation email or the topic, reward amount, and date of the survey so that we may identify the survey and assist you.

Can I get someone else to complete my surveys for me if I am away?

No - once you have registered with the Guest Opinion Rewards panel, you should complete the surveys so you don’t lose out on future surveys or get flagged for possible questionable answers. Your family and friends are welcome to join the Guest Opinion Rewards panel. Each panel member will require a unique email address and their own Hilton Honors account number. All registrations are also subject to our data quality checks. 

Is there any extra software I need on my computer to complete surveys?

Some of our surveys require Adobe Flash Player. It should only take two to three minutes to download; go to http://www.adobe.com and click on the 'download Flash Player' link. While it is not required that you download Flash Player in advance, doing so will save you time when you attempt a survey that uses it.

Why was I unable to complete a survey?

Market researchers are often looking for the opinion of a very specific group of people; for example, users of a particular brand or product. Questions will be asked as part of each survey to check whether it is relevant to you. If it is not relevant to you, you will be "screened out" with a message explaining that you haven’t qualified. While this is a normal part of market research, the more we know about you, the more we can send you relevant surveys. We recommend ensuring that your survey profile is complete and that you update it frequently. If you do get screened out, you will still receive ten (10) Hilton Honors Bonus Points for attempting the survey, and any data received from non-completed surveys is discarded.

Why do you ask me questions you already know the answer to?

When you sign up for Guest Opinion Rewards, we ask you to complete some personal demographic questions (such as age, gender and postcode) which enable us to better target surveys for you. 

Often these questions are also asked at the beginning of surveys, which are created by our clients. Guest Opinion Rewards doesn't share your personal information with anyone (even our clients), which is why you need to complete these questions on many of the surveys you receive. These questions also ensure that the information we are passing to clients is as current as possible, so thank you for your patience in answering these questions.

I’ve received a survey invite, but when I click through there are no surveys available. Why?

If you have participated in a lot of surveys in the last day or two, you might find that we have run out of suitable surveys for you. Additionally, the surveys you are invited to may have already reached their quota of respondents by the time you clicked through. If you click through and find that this is the case, check back the next day, and we should have more available.

Where can I view my Hilton Honors Bonus Points balance?

To view the balance of your available Hilton Honors Bonus Points, and to use your points, visit the Hilton Honors website.

How can I see the total amount of Hilton Honors Bonus Points I have earned from surveys?

To view your earned Hilton Honors Bonus Points, click on Account then on My Survey History.

Please note: this is only the total number of Hilton Honors Bonus Points earned from Guest Opinion Rewards surveys; for your full Hilton Honors balance, visit hiltonhonors3.hilton.com .

How do I use my Hilton Honors Bonus Points?

Visit the Hilton Honors website to view and use your Hilton Honors Bonus Points.

How long does it take to receive Hilton Honors Bonus Points earned for survey participation?

After completing a survey, it can take 4-6 weeks for your Hilton Honors Bonus Points to show in your account on hiltonhonors3.hilton.com .

Why doesn’t my balance on Guest Opinion Rewards change when I use my Hilton Honors Bonus Points?

At Guest Opinion Rewards, you can view all the Hilton Honors Bonus Points you have earned through your survey participation since you joined the panel. These Hilton Honors Bonus Points will transfer to your Hilton Honors account within 4-6 weeks, which is when they become available for you to use. As the balance shown on Guest Opinion Rewards is a historical total, it is not affected when you use your Hilton Honors Bonus Points. For up-to-date Hilton Honors balance information, log in to the  Hilton Honors website.

How do I collect my Hilton Honors Bonus Points?

All Hilton Honors Bonus Points earned from taking surveys will be transferred to your Hilton Honors account within 4-6 weeks. You can view your Hilton Honors balance at hiltonhonors3.hilton.com .

Why do you need my personal information?

We may use your information to (i) communicate with you regarding panel membership and survey participation; (ii) send you invitations; and (iii) credit your Hilton Honors account with Hilton Honors Bonus Points. 

Who can I talk to if I have any privacy concerns?

Please see our Guest Opinion Rewards  Privacy Policy for full details and contact information.

How do badges work?

Badges are awarded to members who activate their account, continue to take surveys regularly, fill out their survey profile, and earn Hilton Honors Bonus Points.

There are five levels: Bronze for beginners, Silver, Gold, Platinum and our highest level, Diamond.

At every level there are key achievements (known as badges) awarded for your survey activity. 

The membership levels are related to aspects of your membership, focusing on activities like taking surveys and earning Hilton Honors Bonus Points.

How do I level up?

You can level up by unlocking all the badges available within your current level. For example, if you’re a Bronze member, you need to complete all the available badges relating to Bronze membership in order to level up and become a Silver member.

You can achieve badges for different levels above your own – for example, if you have completed 100% of your survey profile, you’ll get a Platinum status badge for that section – but you cannot reach Diamond level until you’ve achieved all badges within Platinum.

What is a Bronze member?

Bronze members are just getting started. To reach Bronze status, all you have to do is sign up and activate your account.

What is a Silver member?

Silver is the first step on the ladder.

To reach Silver status, members must:

• Complete 25% of their survey profile
• Take one survey in the last week
• Complete their first survey

What is a Gold member?

Gold members are becoming regular survey takers.

To reach Gold, members must:

• Complete 50% of their survey profile
• Take a survey in two consecutive weeks
• Complete their 10th survey

What is a Platinum member?

Platinum members are active and regular survey takers who have almost completed their survey profile.

To reach Platinum status, members must:

• Complete 75% of their survey profile
• Take a survey on three consecutive weeks
• Complete their 25th survey

What is a Diamond member?

Diamond members have reached the top level. They have a complete survey profile, have completed fifty surveys (or more) and maintain regular survey activity.

To reach Diamond status, members must:

• Complete 100% of their survey profile
• Take a survey on four consecutive weeks
• Complete their 50th survey

How do I maintain my badge status?

To maintain your badge status, you must ensure that you continue to take surveys regularly – at least once a week. If you do not maintain your survey activity, your badge for consecutive surveys over one, two, three or four weeks will be lost and you’ll drop to the next level down.

Similarly, you must keep your survey profile updated – some sections expire over time, such as technology, electronics and gadgets and automotive – so if you see your profile drop in percentage since you last logged in, check back and complete any sections within your survey profile that are less than 100% complete.